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To make sure our customers are able to place orders quickly and easily, we offer several online payment options.
At checkout, you can choose your preferred payment method. We take fraud seriously and will validate and authorize you with the card issuer.
This is to make sure our customers feel safe while shopping.
If you see the status "Payment Problem" on any of your orders, then we require you to verify the payment information.
You will see an option to fix the problem when you click on the order. Before you enter any card details again, make sure the billing address and expiry date are correct. Also, make sure to check the funds.
If all of this fails to resolve the problem, please contact your bank in case of issue on their part or if the issue is not with them please contact our Customer Service team via the e-mail "skybecommerce@gmail.com".
Register before placing an order on SKY BEAUTY, or you can opt to checkout as guest.
You can sign up as long as your email address is valid.
You can easily place an order with our company. Log in to create an account and start browsing our selection.
After you have found the product that you like, click "Add to Basket". You have two options: you can continue shopping, or you can click "View Basket" to see all the products you have. This will allow you to choose to checkout.
If you have any addresses and payment options saved to your Account, these will be displayed in the checkout. This makes it easy and quick to complete your order. If you don't have these options, you will need to manually enter them.
You can check everything is correct, then you are good to go. Once your order has been processed, we'll send an email to you.
We are sorry that you need to cancel.
If you have any questions, you can reach out to our Customer Service team at the 'skybecommerce@gmail.com'.
You can choose to cancel the entire order, but if you are unable to, you have the option to cancel individual items to finalise the cancellation.
We'll send an email to inform you if your cancellation was successful.
If it is likely that the order is being sent and it fails, we aim to deliver products quickly to customers who have items in stock.
To help you return your order to us, please visit our Returns policy.
We are sorry for your loss. Sometimes things can go wrong, but we can help. Send us a message through email at "skybecommerce@gmail.com'.
To fix it for you, we'll need the following information:
Once we have looked into the problem, we will send you an email to let you know what our next steps are.
We sometimes ship items separately so that delayed items don't affect the rest of your order.
Therefore, it is possible that the missing item could be in a separate shipment.
The dispatch confirmation email will include the item details that were sent. If you don't see the item, please allow more time for delivery.
Send a message to our Customer Service team via email at 'skybecommerce@gmail.com' . If the item has been sent, please alert us on email via 'skybecommerce@gmail.com'.
We will send you an email when your order is shipped so you know when it will arrive.
Tracked orders can be checked by using the tracking link in your email, or in your account.
Are you sure that your delivery card is present? You might have left your parcel with a neighbor.
You can find more information on Delivery Information and the timeframes.
If you need to report that your order was lost, please contact Customer Service via the "Still Need Help?" section. Please refer to the section below if you need to report your order as lost.
Generally we coordinate our delivery times and delivery attempts with our delivery partners for the customers. Our delivery partner will try 3 times while also updating you by tracking information the estimated timing for order delivery. They will call you to arrange a time for the best receiving time for you.
We don't want to make it difficult for you. You can contact our Customer Service team via 'skybecommerce@gmail.com' and they will take care of the rest.
To help them choose the best option, you will need to explain the reason behind the return.
For more information, please refer to our Returns Policy page.
If your item is eligible for a refund the process will be undertaken within 1 working week, your refund should be returned to you. We'll email you to inform you that it is on its way.
If your refund has not been received within 14 working days of receiving our email, you will need to contact Customer Service.
We are currently offering these types of delivery methods:
If your order is over 150 AED your delivery will be free, this applies on both Cash on Delivery and Credit card/Debit card transaction on the website.
If your item is eligible for a return or refund please email us via 'skybecommerce@gmail.com' to initiate the process of return. If the items in question are eligible, your returns will be free.
Although we have high standards regarding packaging, mistakes can happen from time to time. If you receive an incorrect item, please accept our apologies. We will make every effort to answer your question quickly, efficiently, and with minimal inconvenience as part of our customer goals.
Each case will be reviewed individually before we consider returning the product. In some cases, we may need additional information like pictures to help us decide the best course. We want to find the best solution for your case as quickly as possible.
We take every precaution to avoid any damage during transit. However, it's possible for problems to occur. If you receive a damaged item, please accept our apologies.
We ask you to not refuse delivery. Instead, accept the goods and get in touch with us immediately. Refusal could lead to the parcel being delayed and returned.
Send us an email at 'skybecommerce@gmail.com' to contact us. Attach any photos of the damage to your message. We will review your details and provide the best solution to your query.
If you feel that your item is defective, please accept our apologies. We try to ensure the quality of our products to the best of our abilities and we take all complaints about the quality of our products very seriously.
To do this, please contact us via 'skybecommerce@gmail.com' with the issue. Please include details about the fault and, if possible, attach photos to your message.
For assistance in returning your item, please contact our Customer Service department.
We need your order number, item to be returned and reason for returning it. We will issue a unique returns authorization number to you and all necessary information for the return.
Make sure to pack the item securely.
When you send us your item, we will require proof of receipt. Without the proof of receipt we may not be able to verify your purchase with us.
You are responsible for any item that you accept and return to us. You must send the item back using a shipping service that covers the cost of the goods.
We want to know if you are unhappy with how we handled your return or replacement. We want to solve the problem and request that you contact us via email with the subject labelled "Complaint" at 'skybecommerce@gmail.com' and we will do our best to ensure your satisfaction.
When you visit the website, you accept to be bound by these Terms and Conditions.
These Terms may be updated periodically and any modifications are notified to you via an appropriate announcement on the website. Your responsibility is to review for any modifications. The changes will affect the use of the Website following the announcement has been made. If you are not willing to agree with the new Terms, you must not continue to utilize the site. Should you decide to continue to access our Website beyond the time the day that the changes take the force of law, your use of the Website signifies that you agree to be legally bound to the new Terms and to modify or eliminate either permanently or temporarily this Website and any content that is contained therein (or any portion of it) without prior notice to you. You agree that we will not be accountable to you in the event of any change or removal of the Website and its content.
The personal information you are required to supply when you sign up is accurate, complete, current, and correct in all respects. the information you provide is not an impersonation of anyone else or an organization.
The items purchased from this website are intended for personal and personal use only. They are not available for resale. We will notify you immediately of any change to the personal information that you have provided by emailing us or contacting our customer support.
We will treat all of your personal information as private and solely use the information in line to our privacy policy.
If you purchase something on this website we will request you to enter your personal information to allow us to be able to identify you. This includes your name, email account, contact number, payment address, shipping address, payment card number or other payment details.
To make sure that your credit card or debit card isn't utilized without permission We will check your names, addresses as well as other personal data provided to us during your ordering process against the appropriate third-party databases.
We take the threat of online fraud seriously. Due to the increasing number of fraudulent transactions on credit cards growing We make every effort to ensure that every order is carefully scrutinized using the data already provided. There is a chance that we'll call you to conduct additional security checks. We need your cooperation so that we can complete these checks. We will not accept fraud and any transactions that are fraudulent could be reported to the appropriate authorities.
In accepting this agreement,, you accept that such checks will be performed. When conducting these checks, your personal information might be shared with an authorized Credit Reference Agency which may keep a record of the information. You can be assured that this will only be done to verify your identity and ensure that no credit check is not conducted and your credit score will not be affected. The information you supply will be handled securely and in strict accordance with the Data Protection Act 1998. Data Protection Act 1998.
The Website is only utilized for legal purposes and used in a legally acceptable way. You agree to adhere to the applicable laws as well as all applicable statutes and regulations pertaining to the use of the Website. You are not permitted transfer or download via the Website:
Computer viruses and any other software that is designed to interfere with, disrupt or interrupt the normal operating processes of computers; and any material that is offensive, defamatory or with an offensive or vulgar nature.
You agree to fully insure our company, defend us and hold us and our directors, officers as well as our employees and suppliers at all times from and against all costs, claims, losses and expenses including reasonable legal costs due to any violation in these terms by you or other liabilities that arise out of your use the Website, or any other person who is accessing the Website through the information you provide on your behalf.
As a service to our customers, our Website may contain hyperlinks to other websites or content that is not under our control. To be clear we do not have any responsibility for such websites or materials neither do we evaluate or approve of the content or services of these websites. We will not be held responsible in any way, directly or indirectly, for any privacy policies or content of these websites or for any loss, damage or offense allegedly caused or to be caused by, or in connection with the usage of or reliance on any of the advertisements, content, products materials, or services that are accessible on such websites or other resources.
Each order will be subject to the acceptance of and availability. If the items you ordered are not in stock or not in stock, you will be informed via email (or through other methods in the event that no email address is provided) and will be offered the option of either waiting until the item becomes available from our stock, or to defer your order.
Any orders you place are considered to be an invitation to buy products or services we offer and we reserve the right to decline these offers at any time. You agree that any automated acknowledgement of your order that you might receive from us does not be deemed to be an acceptance of your request to purchase products or services on our Website. The contract is concluded between us and you is at the time the time comes for us to (i) charge your debit or credit account or PayPal account, or (ii) send the goods to you, or start the services, whichever comes first, the latter.
We will exercise all reasonable care, the event that it's possible for us to ensure that the information of your payment and order secure however, in the absence of any negligence on our part, we will not be responsible for any loss that you be able to suffer if a third-party obtains access without authorization to the information supplied by you in connection with using or placing an order on the Website.
The products offered on the website are not available for re-sale or distribution. We are entitled to cancel orders or suspend accounts if we believe that the products being ordered are in violation of this policy.
You are responsible for the product after they are delivered to the address that you indicated when you placed your order. We do not accept any responsibility if you supply the wrong delivery address, or when you do not take the items at the address you have specified.
If you purchased the products or services as a consumer (i.e. for personal use, in lieu of use for business purposes) Please remember that you have the right to end any contract by us in the period of 14 days of the date on which you receive physical possession of the items.
If you are looking to cancel an agreement in accordance with this clause, you must refer to our Returns Policy to find out more information on how to do so.
Prices shown comprise VAT (only when applicable See below) at the current rate and are accurate at the date of entry into the system. We have the right however, to alter prices at any moment without notice to you.
The payment can be made with any major debit or credit card, or by Cash On Delivery (COD).
If the price displayed in the check-out page appears to be incorrect If we find this out before we accept your purchase in accordance with clause 9, we're not obliged to sell the products for you in the cost indicated. We make every effort to ensure that the prices of the goods displayed on our website are correct, however sometimes, genuine errors could occur. If we find any error with the pricing of the items you've ordered, we'll inform you as quickly as we can and offer customers the choice of either confirming your order with the price that is correct and/or canceling the order. If you decide to cancel your order and have previously paid for items and have already paid for them, you will be given the full amount back.
You acknowledge that the credit or debit card being employed is actually yours. All cardholders with credit or debit cards are subject to checks for validation and authorization from the issuer of your card. If the card issuer of your card is unable or unwilling to not at any time authorize us to make payment, we are not responsible against you for delays or non-delivery.
If your debit or credit card payment isn't processed without issue We are entitled to try again to complete the transaction in the next 48 hours. If the payment fails we will give you at least 48 days' notice in advance of any attempt to process the payment. We will notify you via email to your email address that you gave us. If you do not wish us to try again to process your payment, you may be able to cancel your order in advance.
You can only make use of one discount code for every order. We reserve the right to refuse or cancel any orders if you have added multiple discount coupons to your basket.
You are permitted to utilize discount codes only in accordance with the conditions and terms on the date they were issued. These may, among other things, might include terms regarding the eligibility of you to utilize them and the maximum amount of your order.
Make sure you are familiar with the terms of these conditions prior to you making an order, as we are entitled to refuse or cancel any orders that are not in compliance with these conditions, even if your debit or credit card was debited. If there's a contradiction with the conditions on which discount coupons were issued and the terms and conditions, the terms of the discount code and conditions will prevail. The discount coupon's terms and conditions are available by contacting us via mail or phone.
To be able to buy goods from this Website, and to legally sign and conclude contracts on this Website in accordance with UAE law, you must:
- If an individual, you must be 18 or more; and enter your full identity, name, telephone number, e-mail address , and any other information requested.
In offering to purchase goods or services, you are confirming to us that you are at least 18 or older and authorize us to send details (included current information) to get information from third parties, which includes but not limited to your credit or debit card numbers as well as credit reports that authenticate your identity, validate the credit card you have, get an initial credit card authorization and to authorize individual purchases.
The website's content is protected by trademarks, copyright databases along with other IP rights. you agree that the information and information provided as an element of this Website be the property of us or one of our licensing partner
Without regard to any other provisions in these Terms, nothing in these Terms
restricts or affects your rights as consumers in the context of English law. It may also restrict or exclude our liability for personal injury caused by our negligence.
The Website is made available on an 'as-is' and 'as-is basis, without warranty or representation made, and we do not make any representations or warranties either implied or expressly stated with respect to the use of the Website. We cannot warrant and are not responsible in relation to the safety or confidentiality of the Website or any information you provide to us. You are responsible for the risks that come with using the Internet.
While we'll do our best to ensure that all information included on the Website is reliable, trustworthy, reliable and of top quality, we cannot assume responsibility for any errors if that isn't the situation. We are not accountable for any mistakes or omissions, for outcomes derived from the use of this information, or for any technical difficulties you might encounter on the Website. If we learn of any errors or inaccuracies contained in the content on our Website, we will try to rectify the error whenever we can.
We specifically disclaim any liability in connection with the following:
incompatibility with the Website using your software, equipment or telecommunications connections; technical issues, including interruptions or errors of the Website;
Inaccuracy, insufficiency, or unreliability of the website inaccuracy, unreliability or inappropriateness of the Website;
the inability of the website to meet your needs.
To the fullest extent permitted by law, You acknowledge that we will not be accountable to you or to any third party for any incidental or consequential damage (both of which are the following: losses of economic pure, profit or business losses and expected savings, waste of money or loss of privacy, losing data) and any direct, special or punitive damages which result from or are connected to the website.
Suppose any provision of these Terms is declared illegal, invalid, or not enforceable. In that case, the condition will be considered dissociable from these Terms and will not affect the legality and the enforceability of the remaining terms.
Our waiver of any provision shall not be taken to mean an admission of guilt or a waiver from any subsequent violation of any provision
These Terms constitute the complete basis for any agreement that is reached between us and you.
These Terms will be determined by and interpreted according to the legislation.
This offer only applies to items that qualify for the offer found in the Multibuy section of this Website.
If any of the goods are returned (except in the case of an exchange, if products are defective or defective) We are entitled to demand that you return the entire set of products provided as part of the Multibuy deal at your expense as well as charge the products kept by you at the cost of the total price stated on this website.
.1 If we offer the gift of a free product, we will only offer one gift per purchase (irrespective of the number of products that were purchased). The gift we offer is subject to availability , and we are entitled to substitute the gift to the equivalent gift.
.2 To allow us to allow the distribution of a gift for free it is possible to provide the gift free on our website for an amount that is not substantial. For clarity it is not possible to purchase the free gift , without buying the item it comes with or attempting to buy the free gift is void (notwithstanding any automated message you receive with regards to your purchase). If you are not able to claim the gift you received is not delivered at your request, you will be required to return the gift on the receipt of a written request.